Complaints Policy

At Maurice Andrews Solicitors, we are committed to providing the highest quality legal services. If you have a complaint about our service, we want to hear from you so we can put things right.

Our Complaints Procedure

If you have a complaint, please contact us with the details. We will acknowledge your complaint within 7 days and provide a full response within 28 days.

What Happens Next

1. We will acknowledge your complaint within 7 days
2. We will investigate and respond within 28 days
3. If you remain dissatisfied, you may contact the Legal Ombudsman

Legal Ombudsman

PO Box 6806, Wolverhampton WV1 9WJ | Phone: 0300 555 0333 | www.legalombudsman.org.uk

You must refer your complaint to the Legal Ombudsman within six months of our final response.

Solicitors Regulation Authority

You can also report concerns to the SRA at www.sra.org.uk.